Q.  What machines do you specialize in?

A.  The owner of EmbroideryTech.com specializes in Brother and Tajima brand commercial embroidery machines.  The model numbers are extensive but here is a small list of some of the Brother models we service regularly.  The Tajima model list is quite extensive and too many to list. 

We also service other machine brands.  It is best to contact us to verify your machine model and manufacturer are able to be repaired. 

Please note that while we specialize in Brother and Tajima Brand machines we have many technical partners that specialize in other brands of equipment and software.

Q.  Do you service Direct-to-Garment printers?

A.  Yes!  We have factory trained technician(s) for the Brother GT-541 Garment Printer and many other brands and models of Garment Printers (Including Fast T-Jet, DTG, Mimaki, Kornet, etc.). 

Q.  What area of the United States do you service?

A.  We will travel anywhere in the United States and Internationally.  However, your costs are very important to us.  We are based in Southern California but have technicians in various areas of the United States.  What this means to you is that we can contact one of our qualified service partners and ask them to respond to your location.  You would need to contact us and let us know your needs and we will get one of our technicians in touch with you.

Q. Do you provide any warranty of your work?

A.  If you have work done by one of the technicians that are employed by EmbroideryTech.com then the answer is YES!  However, if you are serviced by one of our service partners then they would have to provide details as to how they handle the warranty on services they provide.

Q.  What is covered in your warranty?

A.  Our warranty is only on the Labor performed.  If any parts are provided by you the client and a warranty claim is needed for that part then you will need to have that part warranted from the part manufacturer.  However, due to our extensive experience in the industry we can assist in the warranty claim and how that is reported. 

Q.  Do you charge for "Travel Time" while performing service visits?

A.  YES!  We do charge a flat rate for travel within Southern California.  For all other areas where air travel or longer then normal commutes are required then we will quote the travel charges prior to our visit.  If an overnight stay is required then additional travel charges may apply.

Q.  How much experience do your technicians have?

A.  Our technicians experience vary.  However, one of our Senior Technical Specialists has over 15 years experience.  He is factory trained on Tajima and Brother embroidery machines.  Along with those years working for manufacturers, he also worked with an industry leading franchise company building the company and providing business and marketing support to hundreds of small business owners while providing top notch technical support.

Q.  How do I become a technical partner?

A.  We are always looking for more technical partners.  You should contact us at partners@embroiderytech.com to get more details.  We work with technicians, trainers, consultants, etc.   We would like to speak to you and ask you a series of questions to ensure that you meet our quality standards and that you will perform the services with the same customer service standards we have so diligently worked to build.

Q.  I am looking to sell/buy equipment, what should I do?

A.  If you are selling or looking to buy equipment you should contact us to get the latest machines listing or pricing available.  We offer competitive bids for used equipment and also help to unite buyers with sellers to expedite the process.  We have also partnered with several leasing companies to ensure that you get the financing you you may need.

Q.  The last technician that serviced my machine left it working worse then the machine worked prior to the service, how do I know that this won't happen with your technicians?

A.  As with all repairs we have found that even great technicians have bad days and while they do their best to repair your machine to the best of their ability sometimes they may need to return for a follow up visit to fine tune a couple of things that maybe did not set properly.  Most reputable technicians provide warranties and will return to a machine they recently worked on.  The warranties are usually only on the work they performed on the machine and any new problems would be a new billable service visit. 

If you have recently had a technician out that did not perform to your satisfaction then you really should contact us and have one of our qualified service partners come out to your business and repair the machine properly and return it to factory specifications.

Q.  I recently had a service partner come out and service our machine, they did such a wonderful job that I want to recommend them to others.  How do I do that?

A.  That is something that we hear very often.  We have some a great group of technicians that we frequently get recommendations or testimonials from our customers.  If you have had one of our technical partners out to service your equipment and you want to give them a compliment please email us with the details.  testimonials@embroiderytech.com.

Q.  How fast can you respond to a service request?

A.  That can depend on many factors.  Usually we can have a technician on the phone with you very quickly.  However, since most of our technical partners are working day-to-day they usually will be able to respond within 1-3 days.  This also depends on the locality of machine and the technician.  The best thing to do is get in contact with us and we can estimate the time frame better.

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